Updates

We now have the ability to add interpreters on-demand to virtual visits through a vendor, Stratus Video, for more than 150 different languages by audio or video.  This will greatly expand access to care for many patients with Limited English Proficiency.  This capability is live now, and the Virtual Health Team has provided guidance through tip sheets.

As of 12/21/20, Interpreter Services will no longer schedule a staff interpreter for virtual visits.  Providers and staff will need to connect to a Stratus interpreter from within the virtual room in Vidyo.  Interpreters will ask for the patient’s MRN and the name of your department/clinic.  

If after viewing the video and tip sheets staff still have questions, please have them email the virtual health team at UCHealth-VirtualHealth@uchealth.org.

Tip Sheets (sign in required):

• Virtual Home Visit Workflow via Desktop Computer
• Canto VV Workflow
• Haiku VV Workflow

Video Walkthrough:

• Virtual Visit Training Video w/ Interpreter Workflow