Updates

It has recently been identified through a UCHealth Internal audit of CTRC visits that a high rate of billing errors are associated with “add-on” labs during a CTRC visit. Add-on labs represent additional labs or services that are added during the CTRC visit that are not on the approved billing plan. In some cases, the add-ons are for research and should go to the research account. In other cases, the add-ons are for patient care (as a convenience to the patient for not having to go for another blood draw elsewhere) and are intended to go to participant’s insurance. In accordance with the UCHealth Research Billing Policy, when an add-on occurs, it is the research teams’ responsibility to add a proper billing note to the visit to inform the billers to where that charge should directed (research vs. insurance). In the absence of a proper billing note, all add-on charges will be billed to the research account by default. This will prevent erroneously billing a charge to the participant that should have gone to research. If there are any questions please email UCHealthResearchBilling@uchealth.org. To prevent this additional burden on your staff, please be certain to add the billing note when appropriate.

 

Please click here for a Job Aid which will guide your team on how to put in a proper billing note.