How to fix CITI Certs not populating to InfoEd

The most common reason that CITI certifications are not appearing in your infoEd profile is a mismatch of Employee ID between the systems. Follow the directions below to compare and fix this in your profile.

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The syncing process can take up to 48 hours. Please contact ERA Support if you do not see your certifications after that time.


Log into InfoEd and navigate to "My Profile"

Click on “My Profile” in the top left navigation bar.
photo depicting where to look for my profile tab in InfoEd
Log into InfoEd

Locate Employee/Student ID

Once you have opened your profile look for “Employee/Student ID” in the main body.
graphic depicting the employee id location

Log into CITI and navigate to "Profiles"

Next, you will need to log in to CITI and click the arrow next to your name in the top right corner. This will open a drop down menu, where you will select “Profiles”.
graphic depicting CITI login and my profiles highlighted in dropdown
Login to CITI Program

Verify CITI Employee number or POI number matches InfoEd Employee ID

On this new page, look for “University of Colorado Denver” under “Institutional Profiles”. Click “Edit Profile”. This will open your profile for editing. Compare the Employee ID from you infoEd profile to the Employee ID# or POI# on this page. If these numbers do not match, you will need to add the ID from your infoEd profile here and save.
graphic depicting EmployeeID and POI location in InfoED
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